YOUR SAFETY PLACE, INC. TERMS & CONDITIONS

By browsing, purchasing and/or using YourSafetyPlace.com, you acknowledge that you have read and agree to be bound by all the below terms and conditions and to comply with all applicable store policies, including terms of service, shipping conditions and customer payment agreement. If you do not agree to these terms, cease using this site immediately.   

RETURNS 

Your Safety Place offers a 30 Day return policy on all its orders. Your Safety Place will not accept any return that is over 30 days from the point of purchase. All returns are subject to a 25% restocking fee. All returns MUST be issued a RMA (Return Merchandise Authorization) to be considered a legitimate return. All requests for RMA’s must be submitted via email to sales@yoursafetyplace.com. The customer must reference their order number in the email. We will reply to RMA request within 72 business hours.  

The customer is responsible to all shipping charges for returning the items. All items returned must be unused and in 100% resellable condition. Once the items are returned and verified to be in good condition, we will refund the customer’s credit card that was used to place the order. The customer will only be refunded for the price of good sold. Your Safety Place’s policy is to not refund the cost of shipping to the customer. 

All returns need to the shipped back to the following address: 

Your Safety Place Distribution Center               
Returns               
290 Lindbergh Ave.               
Livermore, CA 94551 

All returns MUST have the issued RMA number written clearly on the outside of every package.  

Your Safety Place will not accept returns on any special ordered products. 

Any returns that do not follow Your Safety Place’s terms for returns are considered an unauthorized return. The customer understands that it is Your Safety Place’s decision to process the return and customer refund. There is no guarantee that we will process the return if the correct procedures were not followed. The customer will be responsible for any additional shipping fees if Your Safety Place has to reship the customer’s package(s).  

In cases where the customer was shipped incorrect merchandise, defective merchandise or damage due to shipping, Your Safety Place may require the items to be shipped back. In these cases, Your Safety Place will arrange a shipper call tag. The shipper will make 3 attempts to pickup the merchandise. The customer is responsible to be available for the delivery driver to pick up the packages. If the shipper fails to pickup the call tag package(s), the responsibility will fall on the customer to ship back the incorrect, defective or damaged product to Your Safety Place. The shipper call tag will be issued for the address that the product was originally shipped to. If the correct pickup address differs from the original shipping address, the customer must give the new address at the time that they email Your Safety Place about the incorrect, defective or damaged product. Once the call tag has been issued, if any changes need to be made to the pickup information, the customer will be responsible for any additional shipper fees.   

REFUNDS 

Refunds are issued once the damaged, returned or defective merchandise has been returned and inspected. It is not Your Safety Place’s policy to refund orders until they have been received back at our Livermore, CA facility. For the customer to be issued a refund, they must follow all the rules listed under “Returns”. 

Some banks take 5-10 business days to post credits to accounts. Please allow this amount of time before calling Your Safety Place and inquiring about the status of your refund. Your Safety Place will email you a receipt for the refund within 72 business hours of receipt of the returned merchandise.   

ORDER CANCELATIONS 

Your Safety Place will only accept an order cancelation within 24 hours of placing the order. All order cancelation requests must be made via email to sales@yoursafetyplace.com. The customer must reference their order number in the email. We will respond to your request within 24 business hours. All order cancelations are subject to a 15% cancelation fee. Orders cannot be canceled after leaving our facility.   

DEFECTIVE / DAMAGED MERCHANDISE 

Your Safety Place will replace any damaged or defective merchandise sent to the customer. The customer is responsible to inspect the merchandise received and respond to Your Safety Place within 10 calendar days or receipt of the order. 

All damaged and defective replacement requests must be made via email to sales@yoursafetyplace.com. The customer must reference their order number in the email and clearly list the products and type of damage or defectiveness. We will respond to your request within 24 business hours.  

The customer may be responsible to repackage the damaged or defective merchandise. The customer may be emailed a UPS Label to ship the damaged product back to either Your Safety Place or the manufacturer of the defective merchandise.  

In cases where the customer was shipped incorrect merchandise, defective merchandise or damage due to shipping, Your Safety Place may require the items to be shipped back. In these cases, Your Safety Place will arrange a shipper call tag. The shipper will make 3 attempts to pickup the merchandise. The customer is responsible to be available for the delivery driver to pick up the packages. If the shipper fails to pickup the call tag package(s), the responsibility will fall on the customer to ship back the incorrect, defective or damaged product to Your Safety Place. The shipper call tag will be issued for the address that the product was originally shipped to. If the correct pickup address differs from the original shipping address, the customer must give the new address at the time that they email Your Safety Place about the incorrect, defective or damaged product. Once the call tag has been issued, if any changes need to be made to the pickup information, the customer will be responsible for any additional shipper fees.  

In the event of defective or damaged merchandise, Your Safety Place reserves the right to replace said product with an item of equal or greater value.  

PRODUCT WARRANTIES 

All product warranties are completely between the manufacturer and the purchaser of the product. Your Safety Place does NOT offer any product warranties.   

SHIPPING CONDITIONS 

The customer will be responsible for any shipping fees assessed by the carrier after the product has shipped. UPS charges an $11.00 fee for any address changes after the product has shipped. All shipping address changes must be made via email to sales@yoursafetyplace.com. Address changes are not guaranteed. A sales representative will contact you about making arrangements to pay the UPS fee.  

It is the customer’s responsibility to be available for receipt of shipments. Generally, shippers will make three attempts to deliver a package before holding it at the local terminal for pickup. In most instances, they will hold the package for five days before sending it back to Your Safety Place as undeliverable. All undeliverable shipments are subject to a 25% restocking fee. The customer will be responsible for any additional shipping charges to reship the product out that was returned as undeliverable.  

All refused shipments are subject to a 25% restocking fee and the customer is responsible for all shipping fees.  

Shipment tracking information can be made by request via sales@yoursafetyplace.com. Shipping tracking information is not guaranteed to be correct.  

The customer understands that they will be responsible for any shipping charges due to shipping damage if they do not report the damage to Your Safety Place within 72 business hours. The customer must email sales@yoursafetyplace.com and list in detail the order number, and type(s) of damage. 

Your Safety Place is not responsible for any delays in shipments and increased transit times. Transit dates and times are provided by the shipper and are not guaranteed by Your Safety Place. Delivery dates and times may be increased during seasonal peak times, weather conditions, natural or man made disasters and acts of God. Under no circumstance are these delays grounds for an order being cancelled with Your Safety Place.  

FREIGHT SHIPMENT CONDITIONS 

Freight shipments are subject to all the above conditions under “Shipping Conditions”.  

All freight shipments are shipped via a common freight carrier. All shipments are shipped dock-to-dock unless otherwise requested. If any special services are required, the customer must inform Your Safety Place at the time of placing the order or be subject to additional freight fees. Special services such as lift gate service, inside delivery, residential freight shipments or appointments necessary may be an additional cost to the customer after checkout. The customer understands that any additional services that are required after the product has shipped are completely the responsibility of the customer to pay.  

The customer understands that they must also be able to receive the shipment when it’s delivered. Freight companies charge a minimum of $125.00 fee if they are required to attempt a re-delivery if the shipment was unable to be received and no one was there the receive the order. If the customer can not receive the shipment for over 1 day, freight companies charge $50.00 per day to store each pallet that was unable to be delivered. The customer understands that they are responsible to pay any of these additional fees if they do not abide by the rules listed herein.  

SHIPPING OVERSEAS (Shipping outside of the United States) 

All orders that have a shipping address outside the United States of America must be paid in advance to shipping. Once the payment has been received and verified, Your Safety Place will release the goods for shipping.  

The customer understands that they are responsible for any taxes, licenses, duties, tariffs, permits or similar governmental authorizations necessary for the exportation and importation of the product. Your Safety Place is not responsible for any charges that might incur after the goods have left our possession. Any additional shipping fees are directly between the shipping company and the customer.  

The purchaser understands of the need to inform Your Safety Place of any certificates of origin or other special documentation, export packaging or product marking prior to the order shipping. The customer acknowledges that they are not a representative of Your Safety Place, Inc. and agrees to comply with all the conditions of the Foreign Corrupt Practices Act. 

Your Safety Place will not refund any shipping charges if the goods are returned or refused by the shipping destination country. In addition, any return goods are subject to a 25% restocking fee.  

Your Safety Place does not accept orders where the billing address is outside the United States of America. The customer must have an address inside the United States of America for the bill to be received and paid for in US currency. 

Your Safety Place does not accept foreign banks checks as an acceptable form of payment. All payments must be made by either an acceptable credit card or a bank check issued by a bank located within the United States.   

SHIPPING TO A DISASTER ZONE 

The customer understands that Your Safety Place will not be held responsible for any shipping delays when shipping into a known disaster zone. By placing an order, the customer agrees that they have contacted the shipper and are aware of any delays that might incur do to events in the destination region.  

COLLECT FREIGHT SHIPMENTS

Your Safety Place does offer freight collect shipping on the customers UPS or FedEx accounts. The order must qualify for this condition and it is up to the discretion of Your Safety Place to allow the order to be shipped collect.

Your Safety Place will call and verify that the customer's UPS or FedEx account number is active and current. If the account fails to show active or current, or if there has been fraudulent transactions on the account, Your Safety Place will not ship collect on the account.

All collect freight shipments are subject to a $2.50 handling fee per box shipped and a $40.00 handling fee per pallet if the shipment was sent via common freight carrier.

The customer understands that they will be financially responsible for any freight carrier chargebacks due to the customer failing to authorize the shipment or failing to pay the freight carrier. The customer must fill out and return the collect freight authorization form prior to the shipment leaving our location. You may request a form by emailing sales@yoursafetyplace.com.

PRODUCT CHANGES 

Product descriptions, pictures and specifications are an approximate and are for general guidance only. Manufacturers are constantly updating and changing their products. Your Safety Place does its best to keep up with all the changes to descriptions and product colors. Pictures are a general display for the listed product and Your Safety Place does not guarantee that you will receive the exact product that is pictured. Your Safety Place is not responsible for any color changes to products or minor text discrepancies that do not lower the value of the product.   

ORDER FULFILLMENT 

Your Safety Place prides itself with fast turn around times on orders. Your Safety Place is a “kitting” facility, which means all our kits are “built to order”. This allows us to insure the freshest stock on perishable items in your kit as we are not shipping you a kit that was built several months ago. All normal stock kit orders usually ship within 72 business hours from receipt of the order. Ala carte orders usually ship within 48 business hours from receipt of order. 

During high peak times and seasonal peaks, our lead times may slow down a little due to the high volume of orders received. All orders will be filled in the order received. Your Safety Place does not guarantee any lead time on fulfillment and the above listed times are an approximate estimate.  

On larger orders the lead times may increase if the order includes custom kits, large amounts of back orders or kits that require items to be shipped to our facility to be assembled. The customer may request a specific lead time via sales@yoursafetyplace.com or contacting their account representative. Your Safety Place does not guarantee any lead time on fulfillment and all lead times are an approximate estimate. 

BACK ORDERS 

Your Safety Place strives to keep all products in stock at all times. At times though, there may be items that are not currently in stock. If your order contains an item that is on back order, you will be shipped all the products that Your Safety Place currently has in stock. Once all the backordered items have come in, the customer will then receive a second shipment with the full remainder of products that were on backorder.  

Requests for lead times on back orders may be made by email to sales@yoursafetyplace.com. Dates are an estimate and Your Safety Place is not responsible for any lead times that are extended beyond the estimated dates provided.  

DISCONTINUED ITEMS 

In the event where a customer orders a higher quantity of an item we have in stock, and we can not fulfill the remainder of the order due to the item being discontinued by the manufacturer, Your Safety Place will refund the amount for the number of items it was unable to fulfill. Your Safety Place will also refund the percentage of tax and shipping based on the number of items that we were unable to fulfill.   

CUSTOMER PRODUCT RESPONSIBILITY 

By placing an order with Your Safety Place, the customer assumes the responsibility to have or to gain the knowledge of how to use the product. It is the customer’s responsibility to follow any instructions, manuals or procedures for said product. Your Safety Place is not responsible for any product malfunctions, damage to self or property made by any product ordered from this store.   

CUSTOMER PAYMENT AGREEMENT 

It is the customer’s responsibility to make sure they have sufficient funds on the credit card used for purchase prior to the placement of the order. The customer is responsible the keep track of their purchase and check the bank statement for correct charges. Your Safety Place will make attempts to rerun any declined credit cards for 30 days after the date of purchase. The customer may be responsible for any processing fees associated with the attempts to gain funds for goods purchased on a declined credit card. Reprocessing fees run $10.00 for every attempt to charge a declined credit card.  

In the event that the customer initiates a credit transaction chargeback that results in a debit to our account, the customer understands that Your Safety Place will attempt to recollect funds from the original form of payment plus a $35.00 chargeback processing fee. In the event that funds are unable to be retrieved, the customer understands that all documentation and charges will be issued to a dept collection agency. In addition, any uncollected transactions will be reported to Experian, Trans-Union and Equifax credit agencies.  

It is the customer’s responsibility to make sure they have sufficient funds within their bank account to cover any checks written to Your Safety Place, Inc. The customer understands that they will be responsible to pay any funds owed on returned checks marked as NSF (Non Sufficient Funds) from the bank plus a $50.00 returned check fee. In the event that the customer refuses to make restorations of payment or is unreachable, the customer understands that all documentation and charges will be issued to a dept collection agency. In addition, any uncollected transactions will be reported to Experian, Trans-Union and Equifax credit agencies.  

EXPIRATION DATES 

Your Safety Place sells a number of perishable items that have expiration dates. Your Safety Place strives to keep the freshest stock on hand at all time; however we are subject to the distribution from our suppliers and having to warehouse these items for short periods of time. Your Safety Place does not guarantee that you will receive product with the complete term of advertised shelf life. In the event that you receive a product that has less than 80% of the advertised shelf life, Your Safety Place will refund a prorated rate based on the amount of shelf life that had expired past 80% of the original shelf life. Your Safety Place will not issue refunds for perishables that have loss less that 80% of their advertised shelf life at the point it shipped. The customer also understands that receiving a product that has less than 80% of the original advertised shelf life is not grounds for order cancelation or a return being issued.   

OVERSIZED / OVERWEIGHT ITEMS 

Many of the items that Your Safety Place sells are considered either oversized or overweight by UPS’s shipping standards. Any single item that is over 75lbs. or combined length and girth exceeds 84 inches is considered an oversized / overweight by UPS. Yoursafetyplace.com is not set up to calculate the correct amount of shipping for these items upon checkout. Any item that is considered either oversized / overweight will have a disclaimer in the product description.  

The customer understands that they are responsible for the difference in shipping after checkout. The customer will only be charged for the actual shipping costs that Your Safety Place is charged by the carrier. The customer’s form of payment that was used to place the order will be charged the amount of the difference. If the form of payment is declined or unusable, a representative from Your Safety Place will contact the customer to make other arrangements for payment. The customer’s order will be held until arrangements for payment have been made.  

The customer can contact sales@yoursafetyplace.com prior to placing the order for a quote for the total amount of shipping they will be charged.   

CUSTOM KITS AND ORDERS 

Your Safety Place specializes in “custom kitting & assembly”. We can custom build, design and assemble any kind of kit for our customers.  

All custom kit orders require a deposit at the time of order. In most cases, the deposit required will be 50% down but the amount is subject to Your Safety Place’s decision. All deposits are NON-REFUNDABLE.

Your Safety Place will not accept returns on custom kit designs and orders. The customer understands that once they have placed the order with the deposit down payment, they cannot cancel the order.  

The customer may ask for a sample of the kit or design before it is approved for production. Once the custom kit or design has been approved, the customer cannot make changes if the kit or design has gone into production. If the customer does not ask for a sample, they understand that they cannot try to return the order once they have received it.  

Because of the nature of custom orders, they do not fall under the normal lead times listed under “Order Fulfillment”. General lead times on custom kits run between 3-5 weeks but depend completely on the quantities ordered. On larger orders that require items to be manufactured and shipped from China or other overseas factories, the normal lead time run between 60 and 120 days from receipt of the order.  

WILL CALLS / STORE PICKUPS

Your Safety Place does allow for will calls at its Livermore, CA location. The customer will be notified of when the order will be ready for pickup. The customer has 15 days from the notification to pickup the order. Failure to do so may result in a 1.5% storage fee every month after the initial 15 days. Any will call that has not been picked up 60 days from the date of notification is subject to being cancelled and being charged a 25% restocking fee. 

REQUESTS FOR QUOTES 

Your Safety Place can provide you with a quote for volume pricing. You can either contact us directly at sales@yoursafetyplace.com or click on the Bulk Purchasing Button on the web site and enter all your important information. All quotes expire 30 days from the date it was issued. Prices and specifications are subject to change without notice.  

All requests should contain the following information:

1.  Customer Information
2.  Complete Shipping Address
3.  Item Numbers and Descriptions
4.  Desired Quantities
5.  Requested Shipping Method
6.  Preferred form of Response  

PURCHASE ORDERS 

Your Safety Place does accept purchase orders as a form of placing an order. It is the customer’s responsibility to make sure that all information, product names, prices and product codes are correct prior to placing the purchase order. All purchase orders that are accepted to receive payment terms must abide by the rules listed under “Payment Terms”.  

Not all purchase orders will be automatically accepted for payment terms. Due to lack of credit information, years of operation or lack of customer purchase history; you may be required to send a form of payment prior to the order shipping. In such cases, a representative from Your Safety Place will contact the purchasing department listed on the purchase order to make other arrangements for payment. 

Purchase Orders can not be cancelled without the approval of Your Safety Place management. The customer understands that by placing a purchase order with Your Safety Place, they are guaranteeing the purchase of said listed goods. The customer also understands that they are responsible to make all payments in a timely fashion.   

PAYMENT TERMS 

Your Safety Place does offer net payment terms on purchase orders. It is the discretion of Your Safety Place on what customers qualify for net payment terms. The customer may be required to fill out a credit application and list of references before being approved for credit terms. Some banks require a fee for releasing companies’ credit information. It is Your Safety Place’s policy to not pay for credit application bank processing fees.  

Payment not received by the due date listed on the invoice will result in an additional charge of 1.5% per month. In addition, the customer is responsible for any costs of collection including reasonable attorneys fees incurred in the collection process. 

The customer will be notified when the items ordered are ready to be shipped. Once notified, the invoice will be due and payable within the payment terms indicated.  If the customer causes delay in shipping after notification, invoice will remain due and payable in full within the payment terms indicated on the invoice. 

Once customer is notified that goods are ready to be shipped, customer must make provisions for the receipt of goods within 10 days of notification. If delivery is delayed by customer beyond 10 days from notification, customer will be charged storage fees in the amount of 1.5% per month of the invoice amount of any undelivered goods.   

DEPOSITS

All deposits are NON-REFUNDABLE.

Custom kit orders and special ordered items require a deposit upon placing the order. The customer understands that by either sending a purchase order or signing a quote, they are committing to placing the order for the goods listed and understand that once they have placed the order, it can not be canceled.

A deposit will only be returned if Your Safety Place is unable to fulfill the order due to discontinued items. The customer understands that deposits will not be returned if the approximate delivery lead times are extended or delayed do to reasons out of Your Safety Place's control.   

SALES TAX 

All orders shipped to anywhere in California will be charged 8.75% sales tax. We do not collect sales tax on any orders shipped outside of California.   

DISCOUNT CODES 

Your Safety Place does offer promotions from time to time that do include, but are not limited to, discount codes. It is the customer’s responsibility to make sure they have entered the discount code correctly upon checkout. If the code was entered incorrectly, it is the customers’ responsibility to fix it before final checkout.  

It is up to the discretion of Your Safety Place to adjust you order after check out due to customer error when either forgetting to enter a discount code or incorrectly entering it upon checkout. There is no guarantee that Your Safety Place will adjust the total of a transaction after the card has been charged if customer error was involved.   

PRIVACY POLICY 

Yoursafetyplace.com is a secure certified web site. Your transaction detail is safe and secure when checking out and processing an order. Your Safety Place will not sell or distribute your personal information.   

INTELLECTUAL PROPERTY (Trademarks & Copyrights)

Your Safety Place™ and Nexis Preparedness Systems™ are intellectual property of Your Safety Place, Inc. Use of Your Safety Place, Inc. trademarks as displayed on this site or on any company material without prior written authorization from Your Safety Place, Inc is a violation of Your Safety Place, Inc. trademark protection. Your Safety Place, Inc. will pursue any persons which have used this intellectual property without written permission and will prosecute to the fullest extent of the law.

Unless otherwise specified, all materials appearing on this site, including the text, page design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement are the property of Your Safety Place, Inc. The use of any of trademarks without written consent is strictly prohibited. All other trademarks or service marks are property of their respective owners.  

CUSTOMER AGREEMENT / LIMITATION OF LIABILITY 

Your Safety Place reserves the right to change our Terms and Conditions at any time by posting the changes on www.yoursafetyplace.com. Any changes made are effective immediately upon posting to the website. Any future use to this website constitutes the customer’s agreement to all updated terms and conditions. All orders placed on www.yoursafetyplace.com, through our corporate division Nexis Preparedness Systems or directly through Your Safety Place, Inc. are subject to all terms and conditions listed within this page.  

The purchaser agrees to pay the total purchase price as advertised and/or specified on our website, on all our invoices or in our showroom retail store. All invoices are due and payable as clearly stated on the invoice payment terms section. The purchaser understands that they are liable for any fines, interest, penalties, reasonable attorney fees, collection fees, taxes or other expenses incurred by Your Safety Place as a result or failure to pay agreed upon terms, declined credit cards, credit card charge backs, NSF (Not Sufficient Funds) bank checks and any other forms of payment that are declined or refused in any way. The purchaser agrees to pay interest on your outstanding balance due at a rate of 1.5% interest per month (18% annually) for every day where payment is past due. The purchaser further agrees to pay a $50.00 processing fee for any returned NSF bank check or cancelled bank check.  

All parties using this website for informational purposes or the purpose of placing an order agree to be legally bound by all our stated policies, procedures, terms and conditions in its entirely. Your Safety Place reserves the right to cancel any order at its discretion. Your Safety Place reserves the right to restrict any parties from ordering from this web site if we have reason to believe you have not complied with any of the terms and condition herein listed. Your Safety Place reserves the right to refuse to accept any order due to suspicion of fraud or illegal activity. In addition, we reserve the right to cancel any order or part of an order, or to refuse service to anyone for any reason.  

Under no circumstances shall Your Safety Place, Inc. or any other party involved in the creation, production or distribution of this store be liable for any direct, indirect, incidental or consequential damages for loss of profits, good will, use, data, information or other intangible losses that result from the use or inability of use of this store, the cost of procurement of substitute goods and services received or transactions entered into through or from the service, unauthorized access to or alteration of your transmissions or data, statements or conduct of any third party on this site/store; or any other matter relating to the service. You herby acknowledge that this paragraph shall apply to all content, merchandise and services available through the site/store.   

If you have any questions about any of our Terms and Conditions, please contact us at: 

Your Safety Place, Inc.
290 Lindbergh Ave.
Livermore, CA 94551
Phone: (925) 829-0350
Fax: (925) 829-0370
Sales@yoursafetyplace.com